Frequently Asked Questions
Everything you need to know about our innovative notched hats and shopping experience.
What is a 'Notch' hat and how does it work?
Our patented Notch technology features unique cutouts on the brim of the hat. These notches allow your sunglasses to sit comfortably on your face without the hat pushing them down or causing pressure against your temples.
Will these hats work with any style of sunglasses?
Yes, our notches are designed to accommodate most frame styles, including aviators, wayfarers, and wrap-around sport glasses. We offer different notch locations to ensure a perfect fit for your specific eyewear.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, and tracking information is provided via email once your order ships.
Can I return or exchange my hat if it doesn't fit?
Absolutely. We offer a 30-day return and exchange policy. To be eligible, the hat must be in its original, unworn condition with tags attached. Please visit our Returns Center to start a request.
What materials are used in your hats?
We use premium materials including breathable cotton twill, performance polyester for athletic use, and durable nylon. Each hat is designed for longevity and comfort during outdoor activities.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.